terms & conditions

Caico Cotton’s Terms and Conditions

Welcome to Caico Cotton. By shopping at www.caicocotton.com you automatically agree to our terms & conditions, we therefore ask you to read our terms and conditions before beginning your shopping journey at Caico cotton.

Payment method

Caico cotton accepts following debit & credit cards:
- Visa
- Mastercard
You as a customer do not pay any fees when buying on www.caicocotton.com

Shipping and handling

At Caico cotton we strive to deliver your orders as fast as possible from the moment you place your order.
Therefore, all orders placed before 11.00 am is usually shipped on the same day. Orders are not shipped on weekends and holidays.

During busy sales periods, we try to do our very best to dispatch your order within 1-3 working days, from the time you place your order.
When your order has been dispatched you will receive a confirmation by email, on the same day, you will receive a tracking number by email, (directly from the courier).

Caico Cotton cannot be held liable for any delays with the shipping company or local customs. However, you are always welcome to contact us by mail to help you track your order.

Returns

You may return your purchase within 14 days from receiving our garments but under the condition that it has not been worn, washed or altered and the hangtag should be on the garment.
If the state of the returned item is not in the original condition, we reserve the right to refuse any refunds.

Kindly inform us within the 14 days if you want to return you order – kindly inform us on info@caicocotton.com
The refund will be credited to the same payment form used within 14 days after receiving the package, minus taxes or import duties incurred, if any.

The original shipping charges will not be refunded unless the entire order is returned.

Be aware that www.caicocotton.com does not exchange items, therefore if you wish to exchange your purchase to i.e. a different size, color or style, please do so by placing a new order on our web shop.

All returned items will be examined and go through a quality check to assess whether it is entitled for return/refund.

Notification of defects

All items are quality controlled and checked for any defects before dispatched to you.
Should you receive an item that is not in a perfect condition. Please contact us immediately.
Please note that the risk of loss or damage to the items passes to you after delivery.
If the package appears to be damaged, you should refuse to receive it.
Items are classified as defect if they are received damaged, or where a manufacturing fault occurs, within 24 months of purchase.

Please note that items that are damaged as a result of ordinary wear & tear are not considered to be defect.
Where possible, we will offer to repair defect items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.

You will receive a full refund if the item cannot be repaired or replaced to the same payment method on the same account used when purchased.