Terms & Conditions

elcome to caicocotton.com. This website is owned and operated by Story Unheard Ltd, a company registered in England and Wales. Company registration number: 10778407. Registered office address: 22 Cyril Mansions, Prince Of Wales Drive, London, SW11 4HP.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Story Unheard Ltd, trading as Caico Cotton. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our prior written permission. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all products have been fairly described. We have made every effort to display as accurately as possible the colours of our products as they appear on the website. However, as the actual colours you see will depend on your screen, we cannot guarantee that your display of any colour will accurately reflect the colour of the product.

Products and Pricing

All prices are displayed in pounds sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time without prior notice, but changes will not affect orders that have already been confirmed.

In the unlikely event that we have incorrectly priced a product, we will contact you before dispatching your order to inform you of the error and give you the option to proceed at the correct price or cancel your order for a full refund.

Orders and Payment

When you place an order through our website, you are making an offer to purchase the products in your order. We will send you an email confirming receipt of your order. This confirmation does not constitute acceptance of your order. Your order is accepted and a contract is formed when we dispatch your products and send you a dispatch confirmation email.

Payment is taken at the point of order. We accept the payment methods displayed at checkout.

Shipping and Delivery

Please refer to our Shipping and Returns page for full details of delivery timescales, costs and our returns policy.

Returns and Refunds

We offer a 14-day return and exchange policy from the date you receive your order. Full details are available on our Shipping and Returns page. Your statutory rights are not affected.

Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

Privacy

We are committed to protecting your personal information. Any personal data you provide to us will be processed in accordance with applicable UK data protection legislation. We will only use your information to fulfil your orders and to improve your experience with Caico Cotton. We will never sell your personal data to third parties.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these terms and conditions, please contact us at info@caicocotton.com.